Refund policy

Return, Refund & Cancellation Policy

Last updated: August 8, 2026

Thank you for purchasing from our store. Because our products are primarily digital ebooks and downloadable content, all sales are final.

No Returns or Refunds

We do not accept returns or issue refunds for ebooks or other digital products once the order has been fulfilled or the digital product has been made available to you.

Because digital products cannot be physically returned, please carefully review the product description and details before completing your purchase.

By completing your purchase, you acknowledge and agree that digital products are non-returnable and non-refundable, except where required by applicable law.

Order Cancellation

We provide a 15-minute cancellation window for orders that have not yet been fulfilled.

If you change your mind about your purchase, you may request cancellation within 15 minutes of placing your order by contacting us at info@sixtivagroup.com.

Cancellation requests received after the 15-minute window, or after an order has been fulfilled or the digital product has been made available, generally cannot be accepted.

If your cancellation request is approved within the applicable cancellation period, any eligible refund will be issued to your original payment method.

Digital Product Access

Once your order has been fulfilled and your ebook or digital product has been made available for download or access, the purchase is considered final.

Please make sure that you:

Provide a valid email address when placing your order.
Check your email, including your spam or junk folder, for your download or access information.
Download and save your purchased ebook or digital product after purchase.
Contact us if you experience a technical problem accessing your purchased product.

Damaged, Defective, or Incorrect Digital Products

Although digital products cannot be physically returned, please contact us at info@sixtivagroup.com if:

You purchased a product but did not receive access to it;
Your download link is not working;
You received an incorrect digital product; or
The digital file is corrupted or otherwise technically defective.

We will review the issue and, where appropriate, provide a replacement file, restore access, or otherwise resolve the technical problem.

Technical problems with accessing a digital product do not automatically entitle you to a refund.

Refund Exceptions

We do not provide refunds simply because you:

Changed your mind after purchase;
No longer want the ebook;
Purchased the wrong ebook;
Downloaded the ebook and did not read it;
Decided that the content was not what you expected after purchasing it; or
Accidentally purchased the product after the cancellation period has expired.

However, nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.

Exchanges

Because our products are digital, we generally do not offer exchanges.

If you purchased the wrong ebook, please contact us as soon as possible. If the order has not yet been fulfilled and is within the 15-minute cancellation window, we may be able to cancel the order so that you can place a new order for the correct product.

European Union and Other Consumer Rights

If you are located in the European Union, United Kingdom, or another jurisdiction that provides mandatory consumer cancellation, withdrawal, refund, or digital-content rights, those rights may apply notwithstanding this policy.

For digital content, applicable law may provide exceptions to cancellation or withdrawal rights once digital content has been supplied, particularly where you have expressly agreed to immediate access and acknowledged that you may lose a statutory cancellation or withdrawal right.

We will comply with applicable mandatory consumer protection laws.